FAQ
At Young at Heart Services, we understand that choosing aged care services is a big decision. Below are answers to common questions to help you make the right choice. If you have any other concerns, feel free to contact us.
We’re not the cheapest option, but we are worth every cent. We hire only top-quality, professional carers, carefully selecting those with qualifications, first aid training, police checks, and full insurance coverage. Our clients receive exceptional care, making our services a great investment in quality and peace of mind.
No. Our fees are transparent, and everything you pay goes directly toward providing your care—no hidden costs.
No. There are no exit fees if you choose to discontinue services. Just provide the required notice outlined in your contract.
No, we don’t have long-term lock-in contracts. However, depending on the service type, duration, and number of hours, a notice period is required.
No. We are an independent, privately owned organisation, allowing us to offer flexible, tailored care without bureaucratic restrictions.
We can’t directly manage government funds, but if you self-manage or have funds managed by an organisation, you can choose us as your preferred provider. You have the right to select the best care for your needs.
Absolutely! We can work alongside other providers and offer additional care services that complement your existing support.
Yes! While you wait for funding, we can provide immediate support. Even after your funding is approved, we can continue offering services to complement what you receive.
Our process is simple, straightforward, and stress-free. While there is a contract and some paperwork, we guide you through everything to make it as easy as possible.
We can often start on short notice in urgent cases. On average, services begin within one to two weeks, depending on availability. If there is any wait time, we will communicate this with you.
We take great care in matching carers to clients based on personality, experience, and cultural or religious preferences. Our carers undergo:
✔ Comprehensive reference checks
✔ Current police checks
✔ Coverage under Workers Compensation, Public Liability & Professional Indemnity Insurance
We regularly request feedback to ensure you are happy with your assigned carer.
Your comfort and satisfaction are our top priorities. If you are unhappy with a carer, we will promptly arrange a better match for you.
Our carers are trained to respect your independence. We offer support on your terms, treating you with dignity while ensuring your safety and comfort.
Palliative care is for clients with terminal illness or severe medical conditions. It can last weeks, months, or years, depending on the condition. Many prefer to receive care at home, surrounded by loved ones.
We work alongside palliative care doctors, community nurses, and medical teams to ensure the best possible care. We can also provide full-time, in-home palliative care if needed.
End-of-life care typically refers to the last few weeks of life. It can be a continuation of palliative care or a more sudden need for support.
We provide a peaceful, comfortable environment at home, allowing clients to spend their final moments with dignity, surrounded by family. Our carers are highly experienced in high-care, palliative, and end-of-life support.
Yes! We are always looking for high-quality, professional carers. If you’re interested in joining our team, click here to contact us.
Still Have Questions?
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